211
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for information about community, social and health services if you don’t know where to turn with a problem.
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Residents are encouraged to call 211 for information about health,
social and community services. For example, you can call 211 if you are
a newcomer to Canada and are looking for employment training or you are
concerned about a family member with an addiction and need information
about available programs. You can also call 211 if you need information
about a food bank, mental health support or a non-emergency police
contact number. |
311
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to get information about City
services and programs such as garbage collection, water service,
graffiti removal, reporting violations of city building standards and
recreational skating locations.
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Customer service representatives also have access to over-the-phone
interpreters who can speak more than 180 languages. 311 is available 24
hours a day, seven days a week. |
911
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for a medical emergency, or threats or harm to a person or property that require immediate police, fire or paramedic services.
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